Catering With Honeycomb

. 2025 .

Thank you for partnering with your local neighborhood bakery! Here is everything you need to know about our catering policies.
We look forward to being a part of your events!

Submit a Catering Request
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Order Submissions & Scheduling

We aim to respond to all catering requests in a timely manner.

  1. We check our catering inbox for new requests daily Tuesday to Friday

  2. We do not check the inbox after 8:00 AM on Friday or on weekends.

  3. We require a minimum of 24 hours notice before fulfilling any event. However, depending on the complexity and size of your event, we may require additional lead time. Please provide as much detail as possible when submitting your request.

  4. While you are welcome to submit a request for fulfillment on any day of the week, we cannot guarantee weekend or Monday orders if they are submitted after 8:00 AM Friday. Please plan your requests accordingly. New requests placed on those days won’t be seen by our team until Tuesday morning. If you’re in a pinch and need to place an order with short notice, your best bet is to visit and ask in person.

  5. If your preferred date is already booked with other events, we may need to decline your order or suggest alternate fulfillment dates. We will communicate any scheduling conflicts as soon as possible.

Person assembling a model with circular metal discs and rods on a wooden table.

We Provide:

  1. Food & Beverage from our seasonal menu:

    • We cater food and beverages from our current menu and seasonal bakery rotation. This includes a variety of pastries, baked goods, sandwiches, coffee, and beverages.

    • While we primarily focus on our regular offerings, we are happy to consider custom requests on a case-by-case basis. Please reach out for availability, and we will do our best to accommodate if possible.

  2. Pickup & Delivery:

    • You may choose shop pickup or delivery for your order. Delivery availability depends on your location and event timing, which we will confirm with you before finalizing the order.

  3. Additional Items (as needed):

    • Coffee cups & lids

    • Sugar & stevia

    • Creamer & oat milk

    • Disposable bakery packaging (for pastries and other food items)

    • Non-disposable packaging (e.g., insulated coffee urns that require returning)

We Do Not Provide:

  • Tables and tablecloths

  • Napkins, plates, eating or serving utensils

  • Food displays, chafing dishes, or serving stations

  • Decorations or themed event displays

Please plan to arrange for these additional items separately if your event requires them. Our focus is on providing high-quality food and beverage services with everything needed to enjoy them.

A loaf of crusty baguette bread dusted with flour on a wooden cutting board.

Borrowing and Returning Equipment

We serve hot coffee in insulated urns that you can borrow at no cost. This provides a wonderful experience for your guests, but there are some logistics involved.

When you receive the borrowed equipment, we will have you sign an equipment release form. Borrowers are responsible for the safekeeping of the equipment. Here is what you need to know about returns:

  • The beverage and creamer containers should be emptied and rinsed if possible.

  • Return the equipment during Honeycomb’s business hours.

  • Equipment must be returned within 24 hours of the event. If that time frame isn’t feasible or you need to return outside our business hours, it is the borrower’s responsibility to make alternate arrangements by contacting us to coordinate.

It is imperative that borrowed gear be returned in a timely manner for cleaning.
Late fees apply.

Full equipment release form
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Cancellations

Sometimes plans change! To ensure fairness to our team and our clients, we offer full or partial refunds for cancelled orders based on their lead time.

  • More than 48 hours notice: Full Refund

  • 24-48 Hours Notice: 50% refund

  • We do not offer refunds for orders cancelled less than 24 hours before the event.

  • Cancellations for orders that include custom-made items are refunded on a case-by-case basis.

Decorated gingerbread cookies on parchment paper, shaped like gingerbread people and a reindeer, with white icing details, placed on a woven basket.

Unforeseen Circumstances, Accidents, & Emergencies

We strive to fulfill every catering order exactly as agreed upon. However, sometimes unforeseen circumstances may occur, such as a hurricane, equipment failure, or simply an accident.

  1. If we are unable to fulfill a specific request, we will ask for your preference on an alternate item if the original cannot be provided. Any cost difference between the items will be refunded.

  2. If you can’t be contacted in time for the event, we will substitute the item with something as close as possible to your original request. Any cost difference between the items will be refunded.

  3. In the unlikely event that your order cannot be fulfilled at all or there is a serious delay (e.g., a hurricane), we will attempt to reschedule your event. If that is not possible, we will refund the amount of deliverable product.

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Sales Tax

Many of our bakery items are tax exempt. However, much of our savory food is not. If you have a tax exempt status, Honeycomb must have your valid Florida Exemption Certificate on file.

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Thank you for taking the time to review these catering policies! We can’t wait to share our love of baking with you and your guests. Together, let’s make our city a better, yummier place!

Warmly,
Benjamin